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Store Policy

Customer Care

At Love Your Paw, we prioritize your satisfaction. Our dedicated customer care team is here to assist you with any inquiries or concerns. Whether you have questions about your order, need help with returns, or require product information, we are just a message away. Thank you for choosing us, and we look forward to serving you!

Privacy & Safety

Your privacy and safety are paramount to us, which is why we handle all personal information with strict security standards and total transparency.  

 

1. Information Collection & Usage

We collect personal data that you directly provide when placing an order, creating an account, or contacting customer support — including your name, email address, shipping address, and phone number. We also collect basic browsing data (such as IP addresses and device information) through standard website cookies to ensure smooth site functionality. This information is used strictly to process orders, provide customer assistance, and improve your shopping experience.  

 

2. Third-Party Banking & Payment Verification

To keep your financial details entirely secure, all checkout transactions are processed through certified, PCI-DSS-compliant third-party payment gateways (such as Stripe or PayPal). When you make a purchase, your payment details are encrypted using Secure Sockets Layer (SSL) technology and transmitted directly to the payment processor for identity and funds verification. Our store never views, captures, or stores your credit card numbers or banking information on our servers.

 

3. Order Fulfillment & Supply Partners

We pass necessary shipping details (your name, delivery address, phone number, and purchased item details) to our trusted shipping partners. This sharing is strictly limited to packing and delivering your order to your door, and our fulfillment partners are contractually prohibited from using your data for any other reason.  

 

4. Data Protection & Security

We implement rigorous technical and administrative security measures to protect your stored personal data against unauthorized access, alteration, or disclosure. Access to your contact details is strictly restricted to essential team members who manage order fulfillment and customer inquiries.  

 

5. Post-Purchase Communication

After your purchase is successfully completed, we will contact you using the email address or phone number provided at checkout solely for order status notifications. 

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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